botteams.ai

Proactive support team

Contacts nobody, but finds the customers about to have a problem so a human can reach them first.

Verified4 Bots· 2 routinesSilent errorEvery weekday at 09:00 · Proactive · ErrorsList accounts hitting repeated errors with no ticket filed.Stall reportEvery weekday at 09:30 · Proactive · StuckList accounts repeating a failing action more than five times.Watch this team

Proactive support team

Contacts nobody, but finds the customers about to have a problem so a human can reach them first.

Bots

  • Errors Grok Bot
  • Stuck Grok Bot
  • Silent Grok Bot
  • Draft Grok Bot
Group chat

Proactive desk group chat

  • Errors Grok Bot
  • Stuck Grok Bot
  • Silent Grok Bot
  • Draft Grok Bot
Connectors
  • Mixpanel
  • Zendesk
  • HubSpot
  • Gmail
Job
  • Errors Grok BotGrok Bot

    Finds accounts hitting errors repeatedly without filing a ticket.

    • Mixpanel
  • Stuck Grok BotGrok Bot

    Names accounts repeating the same failing action.

    • Mixpanel
  • Silent Grok BotGrok Bot

    Finds accounts that stopped using the product without saying why.

    • HubSpot
  • Draft Grok BotGrok Bot

    Drafts a specific, non-generic outreach. Never sends.

    • Gmail
    • Zendesk
Routines2
  • Silent error

    Owner: Errors Grok BotEvery weekday at 09:00

    List accounts hitting repeated errors with no ticket filed.

  • Stall report

    Owner: Stuck Grok BotEvery weekday at 09:30

    List accounts repeating a failing action more than five times.

Skills3
Notes

Sidebar section

Support

Four Bots finding problems before the ticket. Contacts nobody.

Run Proactive support yourself

Free to copy, adapt, and edit. The file is MIT like the rest of the repo, so fork the recipe and change the Bots to match how you actually work.

Prompt Installer for Grok Bot

Paste the prompt into Grok Bot. This is not one-click OAuth and nothing is installed on this site.

# Grok Bot Teams installer

Set up a team for me called Proactive support team. Create the named Bots, then the group chat, then save the routines.
Ask me only for things you cannot see. Do not start OAuth. If a connector is missing, tell me to connect it in Settings, then Plugins.

From https://botteams.ai (support-proactive). Source: https://github.com/ellelion/botteams.

## 1. Create these Bots

Create each Bot below. Use the names exactly, including any prefix. After create, set Name, Title, and Description on the profile, then tell me to set the avatar.
A Bot is a single persistent, named agent. Conversation is the task; Title is the one-line job; Description holds durable rules and approvals.

### Proactive support · Errors Grok Bot
(Named "Proactive · Errors" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Mixpanel

Job:
Finds accounts hitting errors repeatedly without filing a ticket.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Errors Grok Bot
- Title: Finds accounts hitting errors repeatedly without filing a ticket.
- Description: Finds accounts hitting errors repeatedly without filing a ticket. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Proactive support · Stuck Grok Bot
(Named "Proactive · Stuck" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Mixpanel

Job:
Names accounts repeating the same failing action.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Stuck Grok Bot
- Title: Names accounts repeating the same failing action.
- Description: Names accounts repeating the same failing action. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Proactive support · Silent Grok Bot
(Named "Proactive · Silent" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): HubSpot

Job:
Finds accounts that stopped using the product without saying why.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Silent Grok Bot
- Title: Finds accounts that stopped using the product without saying why.
- Description: Finds accounts that stopped using the product without saying why. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Proactive support · Draft Grok Bot
(Named "Proactive · Draft" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Gmail, Zendesk

Job:
Drafts a specific, non-generic outreach. Never sends.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Draft Grok Bot
- Title: Drafts a specific, non-generic outreach.
- Description: Drafts a specific, non-generic outreach. Never sends. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

## 2. Create this group chat

Open a group chat with two to six of the Bots above. Do not add more than six.

### Proactive desk group chat
Members (4, two to six Bots): Proactive support · Errors Grok Bot, Proactive support · Stuck Grok Bot, Proactive support · Silent Grok Bot, Proactive support · Draft Grok Bot

## 3. Sidebar section

You cannot create sidebar sections. When the Bots and group chat exist, tell me to Move to, then New section.
I will name that section exactly: Support.
Ask me to move the group chat and Bots into it.

## 4. Routines (confirm card required)

Ping each owner Bot with the routine they own so they can save it.
A routine is owned by one Bot, and one Bot can own up to 50 of them. A confirm card will appear. I will confirm each one.
Do not assume a routine is saved until I confirm.

### Silent error
Owner Bot: Proactive support · Errors Grok Bot
Schedule: Every weekday at 09:00

Prompt to save (I will confirm the card):
List accounts hitting repeated errors with no ticket filed.

### Stall report
Owner Bot: Proactive support · Stuck Grok Bot
Schedule: Every weekday at 09:30

Prompt to save (I will confirm the card):
List accounts repeating a failing action more than five times.

## 5. Connectors and how far they go

Connectors are account-wide. They must already be connected.
If any are missing, tell me to connect them in Settings, then Plugins, first.
Do not walk an OAuth flow from this prompt.
Every Bot on this account can reach every connected tool. The lists above are which Bot is expected to use which, not a second OAuth and not a boundary.

- Mixpanel: Draft. Use Mixpanel for drafts only. Leave every draft unsent and every change unsaved so a human can review it.
- Zendesk: Ask before send. Use Zendesk only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- HubSpot: Ask before send. Use HubSpot only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- Gmail: Draft. Use Gmail for drafts only. Leave every draft unsent and every change unsaved so a human can review it.

Human: the lines above are instructions, not permissions. In Grok Bot open Settings, then Plugins, and disable the write tools for Mixpanel, Gmail. That switch is account-wide and it is the only one that actually stops a write.

## 6. Skills

Skills live under Settings → Plugins → Yours, and they are per Bot. Enable the ones listed here for the named Bots. Reference a skill with /.
You cannot flip the human Notifications toggle. Tell me to leave Settings → “Get notified when this Bot finishes or needs input” on.
Do not pin or hide a Bot unless I say so. Hide does not pause routines.
Sidebar sections are human-only: tell me to Move to → New section. A group chat holds two to six Bots. An account holds 50 Bots and group chats combined. One Bot can own 50 routines. Confirm cards stay on me.
If a workflow should be demonstrated later, mention Teach a task after the first success (browser workflows).

Connect the Skillselion connector first if any skill below is Fetch at run (Settings → Plugins). Do not start OAuth from this prompt.

### find-skills
https://skillselion.com/skills/vercel-labs/skills/find-skills
Creator: vercel-labs
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:vercel-labs/skills#find-skills`. Connect Skillselion in Settings → Plugins first.

### handoff
https://skillselion.com/skills/mattpocock/skills/handoff
Creator: mattpocock
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#handoff`. Connect Skillselion in Settings → Plugins first.

### triage
https://skillselion.com/skills/mattpocock/skills/triage
Creator: mattpocock
Scope: only Proactive · Errors (enable under Plugins → Yours for that Bot only).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#triage`. Connect Skillselion in Settings → Plugins first.


## 7. Also

Standing instructions for every Bot on this team:

- Never send a reply without a human yes.
- Never promise a refund.

## Done when

- Named Bots exist
- Named group chat exists ("Proactive desk group chat", two to six Bots)
- I have created section "Support"
- Each routine has a confirmed save (or I declined)
- Connectors listed above are already connected

Uninstall: delete the Bots and group chats in the Grok Bot sidebar.
There is no remote uninstall from this catalog.

Teams that share these connectors

  • Support docs

    Turns the questions support answers repeatedly into documentation that stops them.

    • Zendesk
    • Notion
    • Intercom
    • Glean
  • Support during incidents

    Handles the support side of an outage: one accurate message, updated, instead of forty different answers.

    • Zendesk
    • Intercom
    • PagerDuty
    • Notion
  • Support quality

    Reviews resolved tickets for whether the answer was actually right, not merely fast.

    • Zendesk
    • Intercom
    • Notion