Four Bots finding problems before the ticket. Contacts nobody.
Proactive support team
Contacts nobody, but finds the customers about to have a problem so a human can reach them first.
Proactive support team
Contacts nobody, but finds the customers about to have a problem so a human can reach them first.
Bots
- Errors Grok Bot
- Stuck Grok Bot
- Silent Grok Bot
- Draft Grok Bot
Proactive desk group chat
- Errors Grok Bot
- Stuck Grok Bot
- Silent Grok Bot
- Draft Grok Bot
Mixpanel
Zendesk
HubSpot
Gmail
Job
Errors Grok BotGrok Bot
Finds accounts hitting errors repeatedly without filing a ticket.
Mixpanel
Stuck Grok BotGrok Bot
Names accounts repeating the same failing action.
Mixpanel
Silent Grok BotGrok Bot
Finds accounts that stopped using the product without saying why.
HubSpot
Draft Grok BotGrok Bot
Drafts a specific, non-generic outreach. Never sends.
Gmail
Zendesk
Routines2
Silent error
List accounts hitting repeated errors with no ticket filed.
Stall report
List accounts repeating a failing action more than five times.
Skills3
find-skills by vercel-labs… · Fetch at run · View on Skillselion
handoff by mattpocock… · Fetch at run · View on Skillselion
triage by mattpocock… · Fetch at run · View on Skillselion
Notes
Sidebar section
Support
Prompt Installer for Grok Bot
Paste the prompt into Grok Bot. This is not one-click OAuth and nothing is installed on this site.
# Grok Bot Teams installer
Set up a team for me called Proactive support team. Create the named Bots, then the group chat, then save the routines.
Ask me only for things you cannot see. Do not start OAuth. If a connector is missing, tell me to connect it in Settings, then Plugins.
From https://botteams.ai (support-proactive). Source: https://github.com/ellelion/botteams.
## 1. Create these Bots
Create each Bot below. Use the names exactly, including any prefix. After create, set Name, Title, and Description on the profile, then tell me to set the avatar.
A Bot is a single persistent, named agent. Conversation is the task; Title is the one-line job; Description holds durable rules and approvals.
### Proactive support · Errors Grok Bot
(Named "Proactive · Errors" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Mixpanel
Job:
Finds accounts hitting errors repeatedly without filing a ticket.
After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Errors Grok Bot
- Title: Finds accounts hitting errors repeatedly without filing a ticket.
- Description: Finds accounts hitting errors repeatedly without filing a ticket. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.
### Proactive support · Stuck Grok Bot
(Named "Proactive · Stuck" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Mixpanel
Job:
Names accounts repeating the same failing action.
After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Stuck Grok Bot
- Title: Names accounts repeating the same failing action.
- Description: Names accounts repeating the same failing action. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.
### Proactive support · Silent Grok Bot
(Named "Proactive · Silent" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): HubSpot
Job:
Finds accounts that stopped using the product without saying why.
After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Silent Grok Bot
- Title: Finds accounts that stopped using the product without saying why.
- Description: Finds accounts that stopped using the product without saying why. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.
### Proactive support · Draft Grok Bot
(Named "Proactive · Draft" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Gmail, Zendesk
Job:
Drafts a specific, non-generic outreach. Never sends.
After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Proactive support · Draft Grok Bot
- Title: Drafts a specific, non-generic outreach.
- Description: Drafts a specific, non-generic outreach. Never sends. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.
## 2. Create this group chat
Open a group chat with two to six of the Bots above. Do not add more than six.
### Proactive desk group chat
Members (4, two to six Bots): Proactive support · Errors Grok Bot, Proactive support · Stuck Grok Bot, Proactive support · Silent Grok Bot, Proactive support · Draft Grok Bot
## 3. Sidebar section
You cannot create sidebar sections. When the Bots and group chat exist, tell me to Move to, then New section.
I will name that section exactly: Support.
Ask me to move the group chat and Bots into it.
## 4. Routines (confirm card required)
Ping each owner Bot with the routine they own so they can save it.
A routine is owned by one Bot, and one Bot can own up to 50 of them. A confirm card will appear. I will confirm each one.
Do not assume a routine is saved until I confirm.
### Silent error
Owner Bot: Proactive support · Errors Grok Bot
Schedule: Every weekday at 09:00
Prompt to save (I will confirm the card):
List accounts hitting repeated errors with no ticket filed.
### Stall report
Owner Bot: Proactive support · Stuck Grok Bot
Schedule: Every weekday at 09:30
Prompt to save (I will confirm the card):
List accounts repeating a failing action more than five times.
## 5. Connectors and how far they go
Connectors are account-wide. They must already be connected.
If any are missing, tell me to connect them in Settings, then Plugins, first.
Do not walk an OAuth flow from this prompt.
Every Bot on this account can reach every connected tool. The lists above are which Bot is expected to use which, not a second OAuth and not a boundary.
- Mixpanel: Draft. Use Mixpanel for drafts only. Leave every draft unsent and every change unsaved so a human can review it.
- Zendesk: Ask before send. Use Zendesk only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- HubSpot: Ask before send. Use HubSpot only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- Gmail: Draft. Use Gmail for drafts only. Leave every draft unsent and every change unsaved so a human can review it.
Human: the lines above are instructions, not permissions. In Grok Bot open Settings, then Plugins, and disable the write tools for Mixpanel, Gmail. That switch is account-wide and it is the only one that actually stops a write.
## 6. Skills
Skills live under Settings → Plugins → Yours, and they are per Bot. Enable the ones listed here for the named Bots. Reference a skill with /.
You cannot flip the human Notifications toggle. Tell me to leave Settings → “Get notified when this Bot finishes or needs input” on.
Do not pin or hide a Bot unless I say so. Hide does not pause routines.
Sidebar sections are human-only: tell me to Move to → New section. A group chat holds two to six Bots. An account holds 50 Bots and group chats combined. One Bot can own 50 routines. Confirm cards stay on me.
If a workflow should be demonstrated later, mention Teach a task after the first success (browser workflows).
Connect the Skillselion connector first if any skill below is Fetch at run (Settings → Plugins). Do not start OAuth from this prompt.
### find-skills
https://skillselion.com/skills/vercel-labs/skills/find-skills
Creator: vercel-labs
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:vercel-labs/skills#find-skills`. Connect Skillselion in Settings → Plugins first.
### handoff
https://skillselion.com/skills/mattpocock/skills/handoff
Creator: mattpocock
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#handoff`. Connect Skillselion in Settings → Plugins first.
### triage
https://skillselion.com/skills/mattpocock/skills/triage
Creator: mattpocock
Scope: only Proactive · Errors (enable under Plugins → Yours for that Bot only).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#triage`. Connect Skillselion in Settings → Plugins first.
## 7. Also
Standing instructions for every Bot on this team:
- Never send a reply without a human yes.
- Never promise a refund.
## Done when
- Named Bots exist
- Named group chat exists ("Proactive desk group chat", two to six Bots)
- I have created section "Support"
- Each routine has a confirmed save (or I declined)
- Connectors listed above are already connected
Uninstall: delete the Bots and group chats in the Grok Bot sidebar.
There is no remote uninstall from this catalog.Teams that share these connectors
- Support docs
Turns the questions support answers repeatedly into documentation that stops them.
Zendesk
Notion
Intercom
Glean
- Support during incidents
Handles the support side of an outage: one accurate message, updated, instead of forty different answers.
Zendesk
Intercom
PagerDuty
Notion
- Support quality
Reviews resolved tickets for whether the answer was actually right, not merely fast.
Zendesk
Intercom
Notion



